Terms of Service

1. Agreement to Terms

By accessing or using MedRevolve.com ("Platform"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, our HIPAA Notice of Privacy Practices, our Telehealth Informed Consent, and all applicable laws. If you do not agree, do not use the Platform. MedRevolve LLC reserves the right to update these Terms at any time.

2. Description of Services

MedRevolve provides:

• Consumer Telehealth Marketplace: Connecting patients with independently licensed physicians, nurse practitioners, and physician assistants for telehealth consultations.
• B2B White-Label Platform: Infrastructure, compliance tools, and marketplace access for licensed merchants to operate telehealth businesses.
• Pharmaceutical Supply: USP-grade ancillary supplies (bacteriostatic water) for licensed facilities and consumers.

MedRevolve is a technology platform. We do not practice medicine. Providers on our platform practice independently and establish their own provider-patient relationships.

3. Telehealth Services and Informed Consent

By booking a telehealth consultation, you acknowledge that you have read and agree to our Telehealth Informed Consent, which covers: the nature and limitations of telehealth, provider licensure, emergency procedures, recording consent, and your rights to in-person care. All providers are licensed in the state where you receive care at the time of consultation.

4. Prescriptions, Medications, and Controlled Substances

• Prescriptions are issued solely at the clinical discretion of the treating licensed provider. No prescription is guaranteed.
• Providers comply with all applicable federal (DEA) and state prescribing laws.
• MedRevolve does not facilitate the prescribing of Schedule I controlled substances. Schedule II-IV controlled substances are only prescribed in compliance with the Ryan Haight Online Pharmacy Consumer Protection Act and applicable DEA exceptions.
• Compounded medications are dispensed by PCAB-accredited, 503A/503B-licensed pharmacies with valid prescriber orders.
• You are responsible for accurately disclosing all current medications, allergies, and health conditions to your provider.

5. Eligibility

• You must be at least 18 years of age to use our services.
• You must be located in the United States at the time of your telehealth consultation.
• Merchant accounts require a valid U.S. business entity (LLC, Corporation, or equivalent).

6. User Responsibilities

• Provide accurate, complete, and current information at all times.
• Maintain the security of your account credentials and notify us immediately of unauthorized access.
• Use the Platform only for lawful purposes consistent with these Terms.
• Not attempt to circumvent, hack, or reverse-engineer any aspect of the Platform.
• Not use the Platform to distribute spam, malware, or harmful content.
• Comply with all applicable federal, state, and local laws.

7. Payment, Refunds, and Cancellations

Consultations:

• Full refund: cancellation more than 24 hours before appointment
• 50% refund: cancellation 2–24 hours before appointment
• No refund: no-show or cancellation within 2 hours
• Full refund: provider cancels, or platform technical failure on our end

Products:

• Unopened products may be returned within 30 days for a full refund (minus shipping).
• Pharmaceutical products (bacteriostatic water) that have been opened cannot be returned for safety reasons.

Merchant Subscriptions:

• Monthly subscriptions may be cancelled at any time; access continues until end of billing period.
• No partial month refunds for merchant platform fees.

Refund requests: support@medrevolve.com within 7 days of the transaction date. All payments processed via Stripe.

8. Intellectual Property

All content on MedRevolve.com — including text, graphics, logos, software, and platform architecture — is the exclusive property of MedRevolve LLC and is protected by U.S. and international copyright, trademark, and trade secret laws. You may not reproduce, distribute, or create derivative works without express written permission.

9. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MEDREVOLVE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

MedRevolve facilitates connections between patients and independently licensed healthcare providers. MedRevolve is not responsible for the medical advice, diagnosis, or treatment provided by individual practitioners. To the maximum extent permitted by applicable law, MedRevolve's total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless MedRevolve LLC, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution and Arbitration

Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except that either party may bring claims in small claims court for disputes within that court's jurisdiction. You waive your right to a jury trial and to participate in class action lawsuits. Arbitration shall take place in Mecklenburg County, North Carolina, or via video conference.

13. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Federal and state telehealth laws applicable to the patient's state of residence also apply.

14. Contact Information

Legal/Compliance: compliance@medrevolve.com
General Support: support@medrevolve.com
Phone: (704) 426-3311
Address: Charlotte, North Carolina, United States